FAQS
I am having trouble placing my order. What do I do?
Having trouble completing your order online? We’re here to help!
1. Download and complete the Credit Card Authorization Form and email it to us along with a copy of your photo ID front and back.
2. In your email, include your Username and Password so that we can see the items in your cart.
3. We will validate all of your information, confirm with you and process your order. It’s that simple!
4. Feel free to contact us by phone for further assistance if needed. 212-889-2899
How do I track my package?
We’ve now made it even easier to track your package.
Our website now features a “Track My Order” prompt on the upper left hand corner of your screen. Simply log in to your account and click “Track My Order.” Your account information will automatically populate and the system will provide you with up-to-date tracking information about your order.
I would like to customize a product with my logo. What is the procedure?
We offer Mold and Laser printing customization for select products. If you would like to apply your logo to any of these items, private label requirements are as follows:
* Font and Color
We prefer that customers provide a solid color Label with Letters.
If not, the pattern must to be solid color.
* Minimum Order Quantity:
For Phone cases: 200 pc per color
For other phone accessories: 1000PCS per color or pattern
*Price: $0.25/pc. If the quantity is over 3000PCS, we will provide free service with simple private label.
*Special pricing applies depending on what options you choose. Please call to confirm.
I am having trouble logging in. How do I reset my password?
CLICK HERE to download to see FULL list of instructions
Credit Card Authorization Form
CLICK HERE to download our credit card authorization form
常见问题解答
我在下订单时遇到问题。我该怎么办？
无法在线完成订单？我们随时为您提供帮助！
1. 下载并填写信用卡授权表，连同您的带照片身份证正反面的副本通过电子邮件发送给我们。
2. 在您的电子邮件中，包括您的用户名和密码，以便我们可以看到您购物车中的商品。
3. 我们将验证您的所有信息，与您确认并处理您的订单。就这么简单！
4. 如有需要，请随时通过电话与我们联系以获得进一步的帮助。 212-889-2899
我如何追踪我的包裹？
我们现在让追踪您的包裹变得更加容易。
我们的网站现在在屏幕的左上角有一个“跟踪我的订单”提示。只需登录您的帐户并单击“跟踪我的订单”。您的帐户信息将自动填充，系统将为您提供有关订单的最新跟踪信息。
我想定制带有我的徽标的产品。程序是什么？
我们为精选产品提供模具和激光打印定制服务。如果您想将您的徽标应用到这些项目中的任何一个，私人标签要求如下：
* 字体和颜色
我们希望客户提供带有字母的纯色标签。
如果不是，图案必须是纯色。
* 最小起订量：
对于手机壳：每种颜色 200 件
对于其他手机配件：每种颜色或图案 1000 件
*价格：0.25 美元/件。如果数量超过 3000PCS，我们将提供带有简单私人标签的免费服务。
*特价适用于您选择的选项。请打电话确认。
我在登录时遇到问题。我如何重置我的密码？
点击这里 下载以查看完整的说明列表
信用卡授权书
点击这里 下载我们的信用卡授权表